By setting a specific metric, you can foresee future performance. These two terms are often used as synonyms. You need to understand the central concept: metrics are functions, not measurements. The critical customer satisfaction metrics are Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). Customer satisfaction: They demonstrate how successfully customers interact with the software if they are satisfied with the product.This class's prime metrics are Mean Time Between Failures (MTBF) and Mean Time to Recover (MTTR). Operational metrics: They are used to analyze the software's stability in production and maintenance efficacy.Test metrics like code coverage, automated tests percentage, and production defects measure how effectively the product is tested. Test metrics: The quality and comprehensiveness of testing affect the product quality.The most popular metrics include velocity, cycle, and lead time. Software developer productivity metrics: They help analyze each developer’s input by assessing how much time and effort individuals invest in the project development.Writing lots of code doesn't always mean higher final product quality or better team performance. In modern development, formal code metrics are considered less valuable. This group includes Lines of Code (LOC), Instruction Path Length (IPL), code complexity, etc. Formal code metrics: These are metrics for evaluating the code quality, mainly used to ensure consistency between different developers in the team.
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The full diversity of existing KPI engineering metrics can be divided into five groups: Each key performance indicator (KPI) helps evaluate the software team's productivity, understand if it is doing its best, and plan resources to increase efficiency. To foreclose the possibility of unexpected failures, the team needs clear-cut indicators to achieve the client’s business goals and control your inner processes in the course of development.
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Why does it occur? What factors lead to losses? How to help your team succeed? If you don’t know the answers to these questions, it will be tough to explain them to a client and engage your team to move on.
The lack of a systematic approach to planning and measuring success often leads to sudden failures like the inability to close a specific issue or complete a particular development task by the set deadline.
Some teams still rely on gut instincts when setting a workflow and managing processes within the project development.
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